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Terms & Conditions

  1. Work is undertaken by Crumpled Dog (Cairblan Ltd) and associated companies (herinafter referred to as the Company) only on receipt of a written work order from the Client.
  2. Any work carried out for a Client without a current trading account is subject to a deposit of a minimum of 50%. The balance of any outstanding amount being payable on delivery of finished job. Interest is chargeable, at the discretion of the Company, on late payments at 5% over current bank base rates.
  3. All goods produced on behalf of the Client remain the property of the Company until paid for in full, according to the credit terms below.
  4. The credit terms of the Company are 30 days from the date of invoice. Interest is chargeable, at the discretion of the Company, on late payments at 5% over current Barclays bank base rates. This applies to all customers including those with an existing trading account.
  5. All queries relating to any invoice from the Company must be raised within 7 days of receipt by the Client.
  6. VAT is charged at the current rate on all items except those which are officially exempted by the UK VAT inspector.
  7. All authors corrections/changes to work must be notified in writing by the Client.
  8. All authors corrections/changes requested by the client are chargeable on a pro-rata basis (as a minimum - subject to specific requests).
  9. All proofs must be approved and signed off by the Client.
  10. All design/artwork (digital or physical) remains the property of the Company and is copyright.
  11. All licences obtained for use of images or video content are negotiated by the Company on an individual job basis. Usage rights are not transferred to the Client.
  12. Estimates from the Company are based on current costs and are subject to amendment, based on rising or falling material and production costs.